shipping policy

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Shipping Policy

Last updated: May 8, 2025

Welcome to skinaa.store  We’re committed to getting your order to you as quickly, safely, and affordably as possible. Please read our shipping policy below for full details.

1. Order Processing

  • Processing Time

    • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

    • Orders placed on weekends or holidays will begin processing the next business day.

  • Order Confirmation

    • You will receive an email confirmation once your order is placed.

    • A second email with tracking information will be sent once your order is shipped.

2. Shipping Destinations & Methods

Destination Carrier Options Estimated Transit Time Flat-Rate Cost
United States USPS, UPS, FedEx 3–7 business days $5.00 StandardFree over $75
Canada USPS, UPS 7–14 business days $12.00
International DHL, UPS, FedEx 10–21 business days Calculated at checkout

Note: Transit times begin once your order ships; delays can occur during peak seasons.

3. Shipping Rates & Free Shipping

  • Domestic (U.S.)

    • Standard (3–7 days): $5.00

    • Free standard shipping on orders over $75.

  • Canada

    • Flat rate: $12.00

  • International

    • Rates calculated based on weight, dimensions, and destination at checkout.

4. Order Tracking

  1. Once your order ships, you’ll receive an email with a tracking number.

  2. Click the tracking link in the email or log in to your account at [Your Store URL] > Order History.

  3. If you don’t see a tracking update within 48 hours of shipment, please contact us (see Section 7).

5. Customs, Duties & Taxes

  • Orders shipped outside the U.S. may be subject to import duties, taxes, and customs fees.

  • These fees are the responsibility of the recipient.

  • Please check your country’s import policies before ordering.

6. Shipping Delays & Exceptions

  • Weather, carrier disruptions, or customs inspections can extend transit times.

  • During major holidays (e.g., Black Friday, Christmas) please allow 1–3 extra business days for processing.

  • If your order is severely delayed, we’ll notify you by email with updated estimates.

7. Lost, Damaged, or Incorrect Shipments

  • Lost Packages

    • If tracking shows “delivered” but you haven’t received your order, please wait 48 hours (sometimes carriers mark early).

    • After 48 hours, contact us at support@[yourstore].com.

  • Damaged Items

    • Inspect your order upon delivery.

    • To report damage, email a photo of the package and item(s) within 7 days of delivery.

  • Incorrect Address

    • Please double-check your shipping address at checkout.

    • We are not responsible for packages delivered to the wrong address if entered incorrectly by the customer.

    • If you realize your mistake before shipment, contact us immediately—address changes may incur additional fees.

8. Returns & Exchanges

  • For details on returns or exchanges, please see our Return Policy page.

  • Returned items must be shipped back within 30 days of delivery in original condition.

9. Contact Us

If you have any questions about our shipping policy, please reach out:

  • Email: support@[yourstore].com

  • Phone: 17205178676 (Mon–Fri, 9 am–5 pm MST)

  • Live Chat: Available on our website (bottom right corner)

Thank you for shopping with skinaa.store ! We appreciate your business and look forward to serving you again.